HMRC app usage surged in 2025 - Article Milton Keynes & Wellingborough : Crouchers

HMRC app usage surged in 2025

Use of the HMRC app surged last year as millions of users downloaded it for the first time, according to the tax authority's figures.

08 Jan 2026

Use of the HMRC app surged last year as millions of users downloaded it for the first time, according to the tax authority's figures.

HMRC says the app was downloaded 4.2 million last year and people logged in to the app 136 million times, a 20% increase on 2024, reflecting growing confidence in managing tax digitally.

Total annual app users have now surpassed 7.18 million, up from 5.09 million the previous calendar year.

There has also been significant growth from older and retired users, especially checking State Pension forecasts.

Other areas that saw growth were Child Benefit and National Insurance (NI).

Almost 960,000 people used the Child Benefit area of the app in 2025 - 160,000 more than in 2024.

In addition, 383,000 people stored their NI number on the app during 2025, 70,000 more than the previous year.

HMRC says the rise in app use this year reflects its ambition to make it easier for customers to self-serve on straightforward tasks.

Myrtle Lloyd, HMRC's Chief Customer Officer, said: 'The HMRC app has become one of the quickest and easiest ways to check your tax affairs and we've seen even more customers embrace it this year. If you choose to use the app you can access the information you need straight through your phone.'

acca

Home | Contact us | Site map | Accessibility | Disclaimer | Privacy | Help |

Crouchers Chartered Accountants, 1 Copperhouse Court, Caldecotte Business Park, Milton Keynes, Buckinghamshire MK7 8NL
Crouchers Chartered Accountants, Linden Building A, 8-9 Regents Park, Booth Drive, Wellingborough, Northants NN8 6GR
Crouchers Chartered Accountants, Office Suite 3, The Hall, Priory Hill, Rugby Road, Wolston CV8 3FZ
Crouchers Ltd | Registered Office : Milton Keynes address above | Co. No. : 08647307 | Registered in England
Crouchers Chartered Accountants is registered to carry out audit work in the UK by The Association of Chartered Certified Accountants. Details of our registration can be viewed at www.auditregister.org.uk.

Send an email: hello@crouchers.co.uk

Crouchers Chartered Accountants - Accountants in Milton Keynes & Wellingborough

© 2026 Crouchers Chartered Accountants. All rights reserved. We use cookies on this website, you can find more information about cookies here.