Who are you?
Hi I’m Jackie. Semi-retired, I stepped into this role to assist and support the Company Director with the day-to-day administration work and invoicing.
Prior to this I worked for Nationwide for 24 years, dealing with Mortgage and Insurance queries/Complaints on an administration team. Over the years I also worked on the Call Centre as a Senior complaint handler and dealt with ‘New mortgage’ processing applications. I joined the ‘Member Service’ department dealing with all complaints before they went to the Financial Ombudsman Service (FOS). Whilst in this department I also took on new roles, including allowing and managing over 700 colleagues access to new systems on and off site & also being the departments Health and Safety, Data Protection/Information Security and Money Laundering Officer. This job was challenging at times but very interesting as each day was different.
I thoroughly enjoy working at Crouchers & continue to give good customer service, work as a team and support my colleagues to succeed in giving a professional service to clients.
What do you do outside of work?
In my spare time I like to walk, read & bake cakes for the family. I enjoy spending time & socialising with family and friends. I have a keen interest in Crafts and love to get out in the garden when the weather permits.
Phone: 01933 227711